Transfer of Rights (TOR) retention Refund Policy
( click below the refund button )
Payment Process
The retention or bond fee will be retained or kept safe by Winville Homes Realty under the supervision of its lead broker, Emma Ruth Raymundo. This is to ensure that the papers for the transfer of rights are already in order.
Refund Rights
You have the right to request a refund of your retention or bond fee since you have fulfilled your obligation to transfer the rights of your property.
To request a refund, you must inform us 7 days prior to the refund date.
How to Inform Us
Notify us of your refund request by emailing salesdesk@winvillerealty.com or fill out the form
Refund Conditions
The retention or bond fee will be released every Thursday from 8 AM to 5 PM.
A refund will be processed once the Letter of Agreement (LOA) has been signed by the assignee and assignor and has been acknowledged by the developer.
How to Request a Refund
To initiate a refund, fill out the form linked below.
Provide a screenshot that your email with the service desk has been acknowledged.
Refund requests will be processed within 7 working days and will be released every Thursday of the week.
Important Notes
Refund requests made outside the specified time frame will be processed during the next scheduled refund period.
Please allow us up to 7 business days for the refund to be processed once approved.
Contact Details for Refund Inquiries
For any inquiries related to refunds, please contact us at salesdesk@winvillerealty.com. Filling out your refund request on the form linked below is the only channel through which refund requests will be entertained.