After-Sales Support Structure: Upon signing your contract with the developer, the after-sales support will primarily be provided by the developer's staff. Winville Homes will assist with general inquiries, tripping and vieiwing at site, documentation, requirements completion, and support from reservation , booking to financing approval.
Communication Protocol: Clients are required to contact the developer's support team for any after-sales support. If clients wish to involve Winville Homes in their communications, they must include Winville Homes in every email. This is essential for our support team to follow up and assist effectively, in compliance with the Philippine Privacy Act of 2012.
Contact Information: For inquiries, clients should reach out to the developer’s support team by visiting their office or their email support channel.
Response Time: After-sales inquiries will be addressed within 24 hours during business hours. Messages received after business hours will be responded to the following day.
Respectful Communication: All communications must maintain a respectful tone. Offensive language or harassment will not be tolerated. Constructive feedback and suggestions to improve our support services are welcome.
Limitation of Liability: Winville Homes is not liable for any delays or issues arising from the developer's support services. Clients must ensure that they follow the proper communication protocols to facilitate effective support.
By proceeding with the after-sales support process, clients acknowledge and agree to these terms and conditions.
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